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Refund policy

Last updated: September 16, 2026

Every Civic Drops shirt is printed on demand by our print partner, Apliiq, after you order it. Because each shirt is made for you, we follow Apliiq's production rules on refunds and returns.

Damaged, defective, or wrong items

If your shirt arrives with a printing defect, damage, or is not the item you ordered, we will send a replacement at no cost to you, including shipping.

To file a claim, email support@civicdrops.com within 30 days of delivery with:

  • Your order number
  • A clear photo of the problem
  • A short description of what is wrong

We cannot review claims sent more than 30 days after delivery. You do not need to return the shirt unless we ask. If a replacement is not possible, we will refund the full amount you paid for that item, including shipping.

Our print partner reviews each claim and decides whether the issue is a production defect. We will tell you the result within 5 business days of receiving your photo.

What we cannot refund or replace

Because each shirt is printed for your order, we cannot accept returns or give refunds for:

  • Change of mind
  • Ordering the wrong size or color
  • Wrong or incomplete shipping addresses entered at checkout
  • Small differences in color between your screen and the shirt
  • Print placement within about half an inch of the product images

Please check the size guide on each product page before you order.

Cancellations

Email support@civicdrops.com within 2 hours of ordering to cancel for a full refund. After production starts, we cannot cancel the order.

Lost and returned packages

Lost packages, packages marked delivered, and packages returned to us are covered in our Shipping Policy (civicdrops.com/policies/shipping-policy). Once a carrier confirms a package is lost, we reprint and reship it at no cost.

Gift cards

Gift cards are not refundable and cannot be exchanged for cash, except where the law requires it.

How refunds are paid

Approved refunds go back to your original payment method within 2 business days of approval. Your bank may take 5 to 10 business days to post the credit.

Questions

Email support@civicdrops.com. We answer within 1 business day.

Civic Drops LLC
48 Wall Street
New York, NY 10005
support@civicdrops.com
civicdrops.com/pages/contact